Refund Policy

Last updated: 24 August 2026

This policy explains when a refund is and is not available for products purchased from Excelwala. It should be read together with our Terms and Conditions.

1. Digital Products Are Non-Returnable

All products sold on Excelwala are digital data files (Excel/CSV format) delivered electronically. Because the file can be copied and used immediately upon delivery, once a product has been delivered to you — by download, email, or any other electronic means — the sale is final.

As a general rule, Excelwala does not offer refunds, exchanges, or cancellations once a data file has been delivered, except in the specific circumstances listed below.

2. When a Refund Applies

A refund or replacement will be provided only where:

  • You received the wrong product or file due to an error on our end
  • The file you received is corrupted, unreadable, or otherwise unusable, and we are unable to send you a working replacement copy within a reasonable time
  • Payment was captured but no file was delivered at all due to a verifiable technical failure on our platform

To request a refund under any of the above, contact us within 48 hours of purchase with your order number and a description of the issue.

3. What Is Not a Valid Reason for a Refund

Because Excelwala sells organised contact data compiled from public sources (see our Terms and Conditions), the following do not qualify for a refund:

  • A phone number or business listed in the data is no longer active, has changed, or does not respond
  • You are dissatisfied with a business (a "Listed Party") you contacted using the data, including any payment, advance, or dealing you had with them
  • You changed your mind after downloading the file
  • You did not use the data or found fewer relevant contacts than expected for your specific use case

As set out in our Terms and Conditions, Excelwala is not responsible for the accuracy of any individual listing or for any transaction between you and a Listed Party, so these situations are not treated as a fault in the product itself.

4. How Refunds Are Processed

Where a refund is approved under Section 2, it will be issued to the original payment method used at checkout, typically within 7–10 business days, subject to your bank or payment provider's own processing times.

5. Order Cancellations

Because delivery of digital products is usually immediate or near-immediate after payment, cancellation requests can only be honoured if made before the file has been delivered. Once delivered, Section 1 applies.

6. Contact Us

For any refund, cancellation, or delivery issue, please reach us on our Contact page, along with your order number.