Shipping policy
Shipping Policy
At Excel Wala, all of our products are digital in nature and are delivered electronically. We do not ship any physical goods.
1. Delivery Method
All digital products—including templates, spreadsheets, e-books, and downloadable files—are delivered via email or through a secure download link on your account or order confirmation page.
2. Delivery Time
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Upon successful payment, most digital products are delivered instantly or within a few minutes.
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In rare cases, delivery may take up to 2 hours due to technical delays or verification processes.
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Please ensure that the email address provided during checkout is accurate to avoid delivery issues.
3. Failed or Delayed Deliveries
If you do not receive your digital product within the expected time:
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Check your spam/junk folder
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Ensure your email address is correctly entered
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Contact our support team at info@shineadagency.com with your order details
We will promptly assist you in resolving the issue.
4. No Physical Shipping
We do not offer shipping for any physical products. All orders placed on Excel Wala are for digital content only and are fulfilled electronically.
5. International Access
Our digital products are available for purchase and download globally. However, some local regulations or payment gateway restrictions may apply based on your region.
6. Contact Information
For any shipping-related questions or assistance, please contact:
📧 info@shineadagency.com
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